Welcome to the Ultimate Wi-Fi Experience
Get the Most from Your MidSouth Fiber App
What is ExperienceIQ?
A service that protects children or grandchildren from harmful or inappropriate content, limits screen time on devices or applications and displays online usage through our enhanced parental control app.
ExperienceIQ manages all your family’s devices and content access from the MidSouth Fiber app. You can customize what is appropriate to keep your family safe online.
ExperienceIQ Control Features
- Custom setting by family member
- Screen time limits
- Usage and history
- Safe search
- Content filtering
- Preset off times
- Device and activity priorities
What is ProtectIQ?
A network-level security that protects all devices connected to your Wi-Fi. If it’s connected, it’s protected! ProtectIQ provides peace of mind and protects from viruses, malware, and malicious websites when devices are connected to your MidSouth Fiber Gigaspire router.
ProtectIQ blocks anything that seems suspicious, using Intrusion Prevention Settings (IPS) to monitor, notify and prevent activity such as hackers trying to gain access to local video content (Wi-Fi connected doorbell or baby monitor), virtual meetings and other streams.
We are happy to help you with any questions you have regarding your service needs. Contact us through our form or give us a call at 936-825-5100.
Frequently Asked Questions
Troubleshooting your internet
Check for Outages
Intermittent outages can be caused by mother nature or a construction crew working near our fiber lines. Our talented service technicians will work quickly to make repairs and have your service streaming again as quickly as possible.
Check your power and connections
A simple and easy measure is to always check your power supply and reboot your equipment. If a service visit is needed our technicians will make sure your are taken care of.
Restart your modem
Did you reboot? The dreaded question from your resident IT professional but it’s true, always reboot. That is the simplest and quickest way to troubleshoot some of the most simple tech issues.
What does speed really mean?
Internet speed is a combination of bandwidth (download and upload) and latency. Bandwidth measures the size of the “internet pipe” and latency measures how long of a delay exists for information to move through the pipe. The LARGER the bandwidth (size of pipe) the faster the internet connection will feel. The LOWER the latency (amount of delay) the faster the internet connection will feel. This means you can have a very high bandwidth, of say, 100Mbps, but with high latency, your internet connection will still feel very slow.
Think of it like a highway system. The number of lanes would be equivalent to the size of bandwidth. More lanes (bandwidth) allows more cars (data) to pass through. Latency describes how long it takes for the car (data) to first show up onto the highway. With high latency, the data simply takes longer to get moving!
Latency – The delay in processing data over an internet connection. Low latency = less delay. High latency = more delay. Typical latency on a cable internet connection can be 100 milliseconds (ms) or more. Typical latency on a fiber connection is less than 30ms.
Download – The amount of data that can be sent TO your computer/device in a set amount of time. This is measured in megabits per second. When you are reading emails, visiting websites, streaming video or music, is all considered “downloading.”
Upload – The amount of data that can be sent FROM your computer/device in a set amount of time. This is measured in megabits per second. When you are posting pictures/videos, add attachments to emails, or save files to the cloud is considered “uploading.”
When stated together, the download and upload bandwidths are shown like this: 100/5 (indicates a 100Mbps download bandwidth and 5Mbps upload bandwidth). Internet service providers typically only advertise their download bandwidth as they utilize asymmetrical systems where the download and upload are not the same.
Factors that could be affecting your internet speed
What are the capabilities of your device?
Many devices such as phones and tablets are only capable of performing at a limited speeds. For example, an iPhone 8 is limited to 600 Mbps.
How many devices are connected?
The modern family is more connected than ever before. Streaming TV service, tablets, phones, thermostats and even WiFi enabled appliances all use valuable bandwidth. If you have a lot of devices, you may benefit from one of our fastest internet packages.
Can I still use a third party service with MidSouth Fiber Internet?
Will my streaming TV or phone service still work after I switch to Bolder. Faster. Midsouth Fiber Internet?
Soon, MidSouth will launch our TV and phone solution so you can enjoy high quality services and only one bill for all of them. Streaming TV app’s will still be usable and will likely perform better because the quality of our internet is superior to competitors. Phone service will depend on the type of service and limitations from that provider.