RESIDENTIAL SERVICES
Whether you’re checking your email, browsing the internet, or watching your favorite show. We have the service for every household.

Home features You can’t pass up

All-in-One App Solution
Manage your network and the devices it powers within the free MidSouth Fiber app. Create guest networks, change your password and view usage all from your phone- plus so much more!
Added Network Security
Your private information should stay just that- private. MidSouth's ProtectIQ technology adds an extra layer of protection from viruses and malware to your network.
Personalized Device Management
Create profiles for each member of your family and their personal devices with ExperienceIQ. Enforce the internet rules you set in your home with time limits, content restrictions and parental controls.
Plans for every Household
So you have more time for you
Internet
Prices starting at
$64.95 for 100 Mbps
(plus tax)
$79.95 for 500 Mbps (plus tax)
$99.95 for 1 Gbps (plus tax)
No Contract or Cancellation Fees
No Installation Cost If You Sign Up Early
Reliable and Local
Phone
Prices starting at
$29.99 per month
(plus tax)
Service Available Now!
No Contract
No Cancellation Fees
No Installation Cost If You Sign Up Early
Reliable Local Service
TV
Prices starting at
Get Started
(price based on your custom bundle)
Personalized Streaming Guide
Watch Free Live TV
Customizable Packages
Find Your Favorite Channels and Shows
Discover Thousands of Movie Titles



Have a question?
We are happy to help you with any questions you have regarding your service needs. Contact us through our form or give us a call at 936-825-5100.
Frequently asked questions
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Troubleshooting your internet
Check for Outages
Intermittent outages can be caused by mother nature or a construction crew working near our fiber lines. Our talented service technicians will work quickly to make repairs and have your service streaming again as quickly as possible.
Check your power and connections
A simple and easy measure is to always check your power supply and reboot your equipment. If a service visit is needed our technicians will make sure your are taken care of.
Restart your modem
Did you reboot? The dreaded question from your resident IT professional but it’s true, always reboot. That is the simplest and quickest way to troubleshoot some of the most simple tech issues.
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What does speed really mean?
Internet speed is a combination of bandwidth (download and upload) and latency. Bandwidth measures the size of the “internet pipe” and latency measures how long of a delay exists for information to move through the pipe. The LARGER the bandwidth (size of pipe) the faster the internet connection will feel. The LOWER the latency (amount of delay) the faster the internet connection will feel. This means you can have a very high bandwidth, of say, 100Mbps, but with high latency, your internet connection will still feel very slow.
Think of it like a highway system. The number of lanes would be equivalent to the size of bandwidth. More lanes (bandwidth) allows more cars (data) to pass through. Latency describes how long it takes for the car (data) to first show up onto the highway. With high latency, the data simply takes longer to get moving!
Latency – The delay in processing data over an internet connection. Low latency = less delay. High latency = more delay. Typical latency on a cable internet connection can be 100 milliseconds (ms) or more. Typical latency on a fiber connection is less than 30ms.
Download – The amount of data that can be sent TO your computer/device in a set amount of time. This is measured in megabits per second. When you are reading emails, visiting websites, streaming video or music, is all considered “downloading.”
Upload – The amount of data that can be sent FROM your computer/device in a set amount of time. This is measured in megabits per second. When you are posting pictures/videos, add attachments to emails, or save files to the cloud is considered “uploading.”
When stated together, the download and upload bandwidths are shown like this: 100/5 (indicates a 100Mbps download bandwidth and 5Mbps upload bandwidth). Internet service providers typically only advertise their download bandwidth as they utilize asymmetrical systems where the download and upload are not the same.
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Factors that could be affecting your internet speed
What are the capabilities of your device?
Many devices such as phones and tablets are only capable of performing at a limited speeds. For example, an iPhone 8 is limited to 600 Mbps.
How many devices are connected?
The modern family is more connected than ever before. Streaming TV service, tablets, phones, thermostats and even WiFi enabled appliances all use valuable bandwidth. If you have a lot of devices, you may benefit from one of our fastest internet packages.
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Can I still use a third party service with MidSouth Fiber Internet?
Will my streaming TV or phone service still work after I switch to Bolder. Faster. Midsouth Fiber Internet?
Soon, MidSouth will launch our TV and phone solution so you can enjoy high quality services and only one bill for all of them. Streaming TV app’s will still be usable and will likely perform better because the quality of our internet is superior to competitors. Phone service will depend on the type of service and limitations from that provider.