The Lifeline program is a federal program that offers discounted residential phone service for qualified low-income customers. Under the federal Lifeline program, qualified customers can receive one discount per household of $9.25 on their monthly telecommunications service. This Lifeline discount can only be received from one provider.

Customers may qualify if they have a gross household income at or below 135% of the Federal Poverty Guidelines, OR through participation in a qualifying program, such as

  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans and Survivors Pension Benefit


To apply for the “federal” Lifeline program, you must qualify through the Texas PUC (Public Utility Commission) at TexasLifeline.org.

Note:  MidSouth is not able to apply the Texas “state” Lifeline discount to your service. Only the “federal” discount.

If you provided an email address in your application, you will be notified by Texas PUC if you qualified, and you can submit that notification to us.

  • Online

Submit the email from Texas PUC to hello@midsouthfiber.com.

  • U.S. Mail

Mail to MidSouth Fiber, PO Box 970, Navasota, TX 77868

As always, if you prefer, you can call us (936-825-5100) or visit one of our offices if you have questions or need assistance.

Texas PUC will notify MidSouth Fiber of your qualification determination regardless if you provided an email or not.  If you were approved, we will contact you and begin the process to apply the discount to your bill.